Authorized audio and relevant context
Workflow scoping identifies the authorized audio and minimum call details that could support review.
Customer Call SecurityNeuroCall · Beta
Handle possible synthetic voice within the whole call.
Possible synthetic voice is one part of the review. Agents still need to inspect the request, channel, behavior, and verification history, then challenge, hold, call back, or escalate before a sensitive action.
NeuroCall is in Beta. This page is limited to workflow scoping and product discussion.
Illustrative call stageSensitive action pending
Inbound request
Change payment destination
Inspect identity, channel, request, and caller behavior.
Possible voice analysisBeta review input
NeuroCall · BetaProtected-action triggerUrgency and process pressurePossible synthetic-voice indicator
ChallengeHoldCallbackEscalate
Identity and authorization remain separate questions. The organization’s approved policy controls the action.
01 · What public sources show
Impersonation develops across the conversation.
Public reporting describes attempts that combine channel, context, urgency, and sometimes AI-generated voice. The response therefore has to address the wider call.
United States · FBI advisory15 May 2025
SequenceAI-generated voice was one part of the approach.
The FBI described text and AI-generated voice messages that impersonated senior U.S. officials. The campaign sought to establish rapport, move targets to another platform, and gain access to personal accounts.
FBI · United StatesSenior U.S. officials impersonation advisory15 May 2025United States · Consumer reports2025 data
$3.5BReported losses span many imposter-scam methods.
The FTC says people reported losing $3.5 billion to imposter scams in 2025. Reports involved phone, text, email, social media, search, and other channels. The figure is not a deepfake-loss total.
FTC · United StatesFTC 2025 imposter-scam report data15 June 2026United States · Regulatory scope8 February 2024
TCPAThe FCC ruling addresses AI-generated robocall voices.
The FCC classified AI-generated voices in robocalls as “artificial” under the Telephone Consumer Protection Act. That legal classification does not determine whether a live caller or particular recording is synthetic.
FCC · United StatesAI-generated voice robocall ruling8 February 2024United Kingdom · Member-reported data2025 data
£1.28BMember-reported losses cover payment-fraud categories.
UK Finance reports that £1.28 billion was stolen through payment fraud in 2025. Its member data counts affected cards or accounts rather than individual people; the total is not specific to cloned voice or deepfakes.
UK Finance · United KingdomFraud Report 2026June 202602 · Follow the call
Risk becomes concrete at the action.
Synthetic or cloned voice may influence trust. The operational decision arrives when the caller asks for an action they may lack authority to approve.
01
ReceiveA caller presents an account problem
The conversation begins with a payment, access, profile, or account request that appears plausible.
02
InspectDetails make the request feel familiar
Names, roles, account details, and a familiar-sounding voice can make the caller’s story more convincing.
03
ChallengeVerification meets resistance
The caller uses urgency, authority, or inconvenience to discourage an independent check.
04
HoldA protected action comes into view
The request reaches an access reset, destination change, data disclosure, or release of value.
05
EscalateThe consequence can extend beyond the call
Completing the action may enable account takeover, further impersonation, or payment fraud.
Voice is one input to the inspection. The workflow must also cover absent or uncertain voice evidence and calls whose other details appear plausible.
03 · Inspect familiar cues
Familiarity does not grant authority.
Caller ID, known details, and voice recognition can inform the review. Authorization for a sensitive action needs an independent, policy-approved check.
Caller ID
Treat the incoming number as routing context. For a callback, use an approved number the organization already holds.
Knowledge questions
A knowledge check helps only when the answer is secret, current, and unavailable to the person applying pressure.
Voice familiarity
A familiar voice adds context. Identity and authority still require an independent check before a protected action.
Callback through a trusted route
Read the advisoryThe FBI advises people who receive suspicious messages to find a trusted contact route independently instead of relying on the incoming number or message.
04 · NeuroCall Beta voice review
A voice indicator informs review; it does not answer the call.
NeuroCall is a Beta product that inspects authorized audio in selected live calls for possible synthetic-speech and cloned-voice indicators. Any result is reviewed alongside call context, identity checks, the requested action, and the organization’s policy.
Possible synthetic-speech indicatorSeparate identity and authorization checksHuman policy controls the response
01 · ReceiveCall + sensitive request
02 · InspectPossible voice indicatorNeuroCall · Beta
03 · RespondChallenge, hold, callback, or escalate
05 · Choose the call response
The action and evidence determine the next step.
A sensitive request may stay live for a challenge, move to hold, require a callback, or need escalation. The organization defines those branches in its authorization policy.
Information to define during workflow scoping
What the agent reviews before acting
- Requested action and policy trigger
- Channel and session context
- Completed and unsuccessful verification steps
- Any available voice indicator and its limits
Challenge
Call condition
The requested action requires verification and the call can remain live.
Policy response
Apply the organization’s approved check for that action. Biographical details or an improvised secret may already be known to the caller.
Hold
Call condition
Pressure is increasing or the available evidence cannot be reconciled.
Policy response
Pause the protected action and keep the account state unchanged while the relevant checks continue.
Callback
Call condition
The incoming route or claimed identity needs independent confirmation.
Policy response
Reconnect through an approved number or authenticated channel already held by the organization.
Escalate
Call condition
Evidence conflicts, the potential impact is high, or policy requires specialist review.
Policy response
Send the requested action, completed checks, call context, and any voice indicator to the authorized fraud, security, or supervisory path.
06 · Workflow design and fallback
Fallbacks belong in the call workflow.
Scoping covers authorized media, minimum call context, decision ownership, and audit needs. Specific telephony, CRM, and fraud-platform connections are outside this page.
NeuroCall
NeuroCall is a Beta product that inspects audio for possible synthetic-speech or cloned-voice indicators. It does not determine identity, intent, or fraud.
Challenge, hold, callback, or escalation
The organization decides how call context and any voice indicator affect its existing protected-action policy.
Signal unavailable
The existing protected-action policy governs the call whenever voice analysis is unavailable or unauthorized.
Voice review remains unresolved
Keep the protected action on its existing policy path when a possible indicator cannot be resolved during review.
Evidence conflicts
When voice, account, channel, and behavioral context disagree, use the designated hold or escalation route.
The protected-action policy remains in control. It governs the call when a voice indicator is absent, unavailable, or uncertain.
07 · Source scope
Read each source in its own context.
These records cover different geographies, channels, legal questions, and reporting methods. Together they inform workflow scoping; they do not measure NeuroCall.
Scope carried into this page
- NeuroCall is in Beta; this discussion is limited to possible workflow use.
- Product performance and production behavior are outside this page’s scope.
- FTC and UK Finance totals cover their reported scam and fraud categories rather than deepfake losses.
- Each organization retains its authorization policy and final call decision.
Reporting note. The FTC figure covers losses people reported across imposter-scam methods in the United States. UK Finance reports gross losses from member firms across payment-fraud categories; each case represents a defrauded card or account, and a confirmed case requires financial loss.
Scope the workflow
A useful discussion starts with one protected action.
Bring the call context, current verification step, callback route, and escalation owner. We can discuss where a Beta voice indicator may fit and where existing policy should lead.